Shop the Regal Gifter Catalogue!

Shop the Regal Gifter Catalogue...

Something Special for Everyone!

View all the current Regal Catalogues here:

http://www.regal.ca/regal-gifts-view-catalogue.aspx

Shop, Sell our Collection or Host a Jewelry Party with Jen's Club from Regal Gifts

Shop, Sell our Collection or Host a Jewelry Party. www.JensClub.ca

Available only through Regal, Jen's Club jewelry features exclusive jewelry styles designed in London, England and Montreal, Quebec that are fabulous and affordable.
We are proud to bring you the latest jewelry styles and collections for each season, with uniquely fashionable and stylish jewelry pieces at prices that you can feel good about.
And, since jewelry makes such a great gift, each piece comes with a beautiful Jen's Club velvet jewelry pouch.

Whether you want to buy, sell, or host a jewelry party, Jen's Club has everything you need!

Buy Jewelry - You can see our current incredible Jen's Club jewelry collection here - Shop/View Catalogue.
Sell Jewelry - Interested in selling Jen's Club Jewelry? "Join Now" to see all the rewarding benefits of becoming an Independent Representative. It's an opportunity as unique as you are!
Host a Jewelry Party - Interested in hosting a Jen's Club Jewelry party and earning FREE jewelry? Click "HERE" to get started!





      

Regal Gifts - A Year at a Glance...

Hard to believe that one year ago this week, I started writing in the Regal Beagle my weekly article Coach's Corner with Brenda. My focus...to inspire, enrich and empower our great reps!
I hope you have enjoyed reading the articles as much as I have enjoyed writing them.
I thought it fitting today, to highlight some of my and your favourites. So here are my Top 5 Coach's Corner Articles for you to enjoy:

1. 
   Growing Your Business Through Events - With Event season almost upon us, this article is a must read!
   I share with you tips on how to locate an event and also challenge you with participating in one.
2. 
   Top 12 Ways to Build your Regal Business - Looking to take your Regal business to the next level...check this out!
3. 
   Growing Your Business through Marketing - Part 1 - Not sure who our target market is? Not sure where to find them? Click on the link and see!
4. 
   Growing Your Business Through Marketing - Part 2 - Looking for ways to market your Regal business for FREE...this article is my most shared with our great Reps.
5. 
   Building a Plan to Keep them Coming Back - Reps often ask about offering incentives to customers in order to keep them coming back...Have a read for some tips.
6. 
   Find Me If You Can - Part 2 - Looking for ways to be found on-line? Our Web Master, Phil, shares with you his Top 6 ways.

CHALLENGE :

As I am always looking for article ideas for Coach's Corner with Brenda, share with me your topic ideas either on our Regal Facebook Forum or email me at bmarlowe@regal.ca. I can't wait to see what you have to say!


To all our reps who have enjoyed my articles over the year...thank you! I look forward to another year of articles that I hope motivate and inspire you to take that risk, do something new and believe in yourself.

Brenda Marlowe

Rep Coach

1-800-565-3130 ext 288
bmarlowe@regal.ca

Look for me on Facebook: www.facebook.com/regal.brenda

Regal Gifts - Growing your Business from the Comfort of your Couch...

This summer I decided to get active and in the process, injured myself. The injury left me unable to drive and unable to walk without the help of crutches.
Spending many an hour on the couch re-cooperating, I thought to myself...what would I have done if I was a Regal Rep? How would I have run my business?
Who would hand out my catalogues or deliver my orders? The more I thought about it, the more intrigued I got and the more I realized that many of our reps face similar challenges on a daily basis like mine - unable to get around.
So with that, I decided to come up with a list of ways to Grow Your Business from the Comfort of your Couch:

Postal Walk/ Ad mail Program - Let Regal do the walking!
Let Regal help grow your business through our Postal Walk Program, and maintain your current customers by delivering catalogues directly to them.
See above for all the information about our upcoming Mailing Programs for the remainder of 2013.

Find A Rep - Place your name on the list and let them come to you.
Remember over 10,000 potential customers a month come to this site to find a Rep! Simply click here, enter your rep # and password, and click on the words "Sign Me Up" located partway down the page.

Web Store - Unable to deliver orders to your customers?
Why not have them order through your web store and have the order ship directly to them.
Once the order has been pack-slipped, you reap the rewards: your profit. Promote to your customers that ordering through your Web Store is a faster method of shipping than having it ship to you first.
To request a web store, click here.

On-line Marketing - Looking for a FREE way to market your business from the comfort of your couch? Why not consider marketing your business through on-line directories and on-line advertising?
What a great way to let people know you are a Regal Rep and what your Web Store address is. Click here for more info.

Friends and Family - Who better to ask for assistance than friends and family members? Share with them your catalogues and the list of 88 places to leave a catalogue and let them do the walking.
You could thank them by offering a discount on their next order, giving them a thank you gift from Regal or maybe FREE shipping on their future orders.

There will be times in your Regal life when life takes a turn and it changes the path you take with your business.
It is how you handle it that will determine your success.

Brenda Marlowe

Rep Coach

1-800-565-3130 ext 288
bmarlowe@regal.ca

Look for me on Facebook: www.facebook.com/regal.brenda

SHOP the Regal 2013 Christmas Catalogue!

SHOP the Regal 2013 Christmas Catalogue!
Over 435 NEW items! Don't leave your Christmas shopping to the last minute... Find everything on your list HERE...

http://www.regal.ca/regal-gifts-view-catalogue.aspx

Find out more at http://www.Regal.ca

Growing your Business by becoming a Regal Product Expert!

Growing your Business by becoming a Regal Product Expert!

Do you want to stand out in your community as the Regal product expert, set yourself apart from the competition and be confident in answering your customer's questions? Let's take some time this
week and continue to explore how you can grow your Regal business by becoming a Regal Product Expert. In addition to knowing all about the products, it is important to understand
why things happen the way they do at Regal. To help with that, I went to our Purchasing Department to get the answers and created a list of Frequently Asked Product Questions!

Why should I buy As Seen on TV products from Regal?

• Regal is the first in Canada to offer most ASOTV products
• No fine print shipping &handling fees
• Product satisfaction guarantee, and Regal pays for the return

Why does Regal carry items that I find at the Dollar Store or Walmart?

• Regal avoids carrying exact items that will be found at Dollar Stores or Walmart
• Be careful to compare quality; it might look similar, but the quality is different
• If Walmart starts to carry an item that Regal sells, we discontinue as soon as possible

What causes a product to be No Longer Available?

• Our vendor has stopped manufacturing the item
• Items that don't sell well will not be sold in future catalogues (we want the best items for Regal Reps to sell)
• If an item is seasonal (Christmas, Summer) it may only be available for one or two catalogues

Why do Backorder dates change?

When we place an order with our suppliers, we estimate the date that we expect it to arrive. There are a lot of steps after we send a
purchase order that could change the arrival date. Here are some of the most common factors:

• Late delivery of items to the supplier warehouse
• Bad weather that slows transport trucks
• Random Canada Customs security checks if items have to cross the border
• A lot of shipments arriving to Regal at the same time and not everything can be put on the shelves at once

What does the Product Team look for when picking new Regal products?

• Unique ideas for the home, for gifting, for the kitchen and to make life easier
• Good value: products that do what they say they will do at a reasonable price
• Items for each season: from gardening and outdoor fun to Christmas ornaments and winter helpers

Last week we had fun exploring the Spring Catalogue and this week we are learning about how we can better educate our customers on our great products and processes. Now you've got the tools to help your customers get excited about shopping with Regal!

Brenda Marlowe
Rep Coach

Going the Extra Mile

Having worked in the Sales and Service industry for over 10 years (through training and experience), I have learned what CUSTOMER SERVICE truly is.
Some of the companies I have worked for, including Regal, realize the importance of customer service and have gone as far as implementing Service Standards,
so that when you contact their Call Centre, you should consistently have a great experience!
Let's take a minute and define what Service Standards might look like for your Regal business:

• S mile - I will always greet my customer with a smile even if I am having a bad day. I will smile through my frustrations.
• E ngage Your Customer - I will always make sure my customers are informed and engaged in my business through Facebook, Email blasts and Twitter.
• R elationship Building - I will acknowledge my customer even when there is no business to be done - birthdays, saying thank-you for repeat business, a get well card for someone in need.
• V olunteer Information - I will always provide my customer with more information than they ask for. I will become a product expert and will not accept saying "no" or "I don't know".
• I Create Lasting Impressions - I will always go above and beyond what my customers expect. I will always WOW my customer!
• C onsistency - I will always use my customers name twice when speaking with them on the phone, I will let them know of any specials or new catalogues coming up,
  I will let them know when they can expect their order and I will thank them for their business ALWAYS. If I say I will do something, I will.
• E xecute with Energy - I will always be enthusiastic about my business because I know that is what sells our great products.

ACTIVITY:
Create your own Service Standards and memorize them so when your customers come calling, they will enjoy the same experience always.
Even go as far as laminating your Service Standards and attach them to your key chain or print out a copy to post in your office.
Make sure your customers know that CUSTOMER SERVICE is your top priority. We all know from experience, great customer service is what brings a customer back.
Next week let's continue our conversation on customer service and focus on how to develop repeat business.
I can't wait to share with you my recent trip to Cuba and how the Resort I stayed at went about rewarding and thanking their returning customers.
It will definitely be a great example of how a business engages and rewards their repeat business.

Brenda Marlowe
Rep Coach